Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Frequently asked questions. Faithfully Yours,Chatdeal Team. Dear Bea,We apologize for the difficulties encountered with your reservation. ChatDeal Service Team. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. If the price drops, we will share these savings with you. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More I clicked agree and submitted even though i just lost 600. We are glad that you loved our services. Waiting in the phone more than 35 minutes to contact customer. Dear Michelle,Amazing feedback! Visit Website. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! We are open for discussion and look forward to hearing from you soon. Never again! 7.8 Comfort. Customer service is a joke. Horrible customer service. Please email us at investigation@chatdeal.com We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. Which I hav yet to be informed of from ChatDeal. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Dear Kaushik, Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. We also ensure all reviews are published without moderation. Book easily, Fly anywhere! 2023 Trustpilot A/S. Top 5 airlines serving from Illinois to Ireland. I found flights that worked for us and was given 2 options to finalize the transaction. KAYAK Help Center Special Services. Helped me with my itinerary. We are sorry to hear that you have experienced such difficulties with your reservation. She even minimizes this as "just a change of flight number". Crystal was very helpful and was able to assigned seats. Was this article helpful? ChatDeal Service Team. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Changes, Cancellations & Refunds 9 . I booked a trip to Australia in June of 2022. Faithfully yours, You will just waste your money. Kind Regards,Chatdeal Service Team. There seems to be no advantage whatsoever in using their service. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. BBB reports on known marketplace practices. price over the last 2 weeks) Bad customer service. Sasha was awesome in helping me with my issue. Passenger details 6 . ChatDeal Service Team. Faithfully Yours,Chatdeal Team. How dares she? Kind regards, I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Service is difficult and lacking. Frequently asked questions. Four months later, I am still struggling to change my departure date. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Round-trip. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. I asked for my options, possible replacement flights. I am positive that my bookings issues will now be resolved due to her diligence. The carriers just refer you back to Chatdeal. Cant believe that KAYAK does business with Chatdeal. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. I've written 3 times to her, with no response. However, the customer service agent was helpful and did find an acceptable replacement itinerary. i want send court notice. 7.8 Boarding. Documents 2 . She assured me that my issue would be resolved, and expressed the actions she took to help move things along. Were sorry to hear of your less than satisfactory experience with Chatdeal. KAYAK Help Center Documents. Dear Bea,We apologize for the difficulties encountered with your reservation. We value our customer's opinions and would like to thank you for bringing this to our attention. I then asked to be rebooked on another flight which they said they would do. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Highly recommend to STAY AWAY. Dear Indriana,We were thrilled to read your 5-star review of our service. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds So what can i do ? It's the same thing they told me three days ago. Website cancelled my flight without notice. They have the worst customer service I have ever seen. Passenger details 6 . Hello. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Dear Eli Hetrick,Thank you for your amazing feedback. Please email us at investigation@chatdeal.com Companies can ask for reviews via automatic invitations. Im in another country. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. We hope that next time you wont meet any issues in booking with us! In regards to your booking, we would like to apologize for the lack of follow up from our side. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. We are sorry to hear about the unpleasant experience with your flights. Chatdeal refused to reschedule. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. ChatDeal Service Team, Dear Nana, Would you please provide us with more details, such as booking ID or ticket confirmation? I have not been able to speak to any supervisors and only got the names. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Bundles and Additional Services 3 . It will worth your money and time! It feels predatory. Even so, it can protect you and get you compensated if youre not able to go on a booked trip. (888) 839-0189. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. don't expect same service as kayak. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. All of our travel information in Kayak and on the Kayak app showed . Kind regards, Here are 8 tips for writing great reviews. Thanks Crystal! If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. It goes against our guidelines to offer incentives for reviews. Hope you enjoyed booking with Kyra. They do not know how to do this. Kind Regards,Chatdeal Service Team. Verification can help ensure real people write reviews about real companies. One day before the trip my flight got cancelled. I reluctantly booked through kayak via this company. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Cheap prices are no worth it if you have to deal with this stress. Highly recommend to STAY AWAY. Our agent Amber, is always super helpful and clear. Thank you very much for your feedback, it is really important for us. ChatDeal Service Team. Which was well within my rights. Kind Regards,Chatdeal Team. I was helped by Raavi who was both helpful and incredibly patient. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. Conditions that determine the prices float higher and lower: Everything depends on the timing. I called them and spent 3.5 hours on hold before giving up. biotin results after 3 months . I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. Which I hav yet to be informed of from ChatDeal. If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Kayak and Chatdeal are a middleman who can add no value. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Kind regards, It sucks! Now, a week ago I reached out to them regarding the change. Kind regards, I am happy that I made my decision and will look forward to book again with you in the future! Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Yours sincerely,Chatdeal Team, Horrible experience. Have more questions? The positive reviews on this site are written by Chatdeal agents. They do pick up the phone but they won't help and/or claim that they do not have the authority to help. I thought that KAYAK was better than that. Frequently asked questions. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. Dear Siobhan,Thank you for your feedback! Dear Chris,Your review is very concerning to us. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. We will be looking forward to your email!Best regards,ChatDeal Team. It feels predatory. I absolutely would not use this service. Truly awful experience. We are so glad you like his work! Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. Kind regards, Yours Sincerely,Chatdeal Team. Enzo made my Booking experience Seamless! I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. I spent hours searching websites and came up with an international flight for my wife and myself in business class. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Suggested companies are based on peoples browsing tendencies. A support bundle needs to know what to collect and optionally, what to analyze. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. Not a happy customer, Dear Diana, Economy. Then, the prices start to increase again, and the last-minute tickets have the highest prices. Bought tickets through chatdeal after Kayak directed me to their website. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Faithfully yours,ChatDeal Team. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. Here are 8 tips for writing great reviews. please help. But, I don't have a written confirmation that it is canceled. They weren't. They are very clear and fast. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We use dedicated people and clever technology to safeguard our platform. Highly recommend to STAY AWAY. Documents 2 . I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? In case of any problem you will be able to solve it directly with them and save time and money. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional.
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